As a blogger, I have a sufficient amount of parcels coming to my house from companies that I am working with and I like to do my jobs quickly and efficiently. I remember once I freaked when a delivery company placed my parcel in the nearest Post Office branch to my house (I missed the delivery which was late and on its way from across the seven seas...) but the problem was that particular Post Office closed at 5:00 on working days, and I don't get home till 5:30! Luckily I managed to get half an hour off work and rush there, just to save my own reputation of not being a late blogger and keep my credentials with the company. Other times, companies will tell me it could take up to 3 working days to receive an item and it's on my doorstep next morning. Amazing!
There are certain courier companies who's name makes me shiver: late deliveries, items left on the doorstep for anyone to take, fragile parcels thrown across the fence for you to open and find your delicate perfume bottles are smashed to pieces... But there are some that actually listen to the customers needs. I have received items from Parcelforce before, and I can gladly say (and touch the wood next to me!) that I haven't had any problems. If I know I have a delivery coming, I will leave the delivery guys a note to say where I want the item placed, or with whom, and when I get home I know my item is safe and sound and where I want it to be. I always sign my request letter as well, just in case something goes wrong for the delivery men, there is proof that I have asked for those long awaited perfume bottles to be chucked across the fence and if I asked for it, it's my fault they're broken.
The conclusion that I came to while thinking about delivery and courier companies is that I (and most) would suffer without them. My boyfriend Ollie ordered 90% of his Christmas presents online this year during the month of December, if delivery companies didn't exist and the Post Office was fully rammed with Christmas gifts people were buying, he would have either had nothing to give or face the daunting task of actually going shopping. One off boutique companies survive online and who brings us the long awaited, beautiful dresses? The couriers. It all depends on the type of courier you pick - make sure to check out their reputation, T&C's on the website and if in doubt you can always ring up and ask about your delivery! I am currently outraged at a company which I ordered from 12 days ago, and on the website it says with Standard Delivery my items will be with me in 3-4 working days. It's now been 12. My first instinct was to think something happened with the courier company, maybe they'd lost it or delivered to the wrong address but after checking my order status it turns out that actually, this very well known company had only processed my order 10 days after I paid for it. My advice is: do your research if you want to use a courier service and do your research if you're unhappy with a delivery as you may find it's not the couriers fault at all...